1/9/2024 0 Comments Texpad comSuch an article would have no direct reference to the original emails. When we do learn from our interactions with customers, we often write an article (in public domain) for the wider audience on our Knowledge Base. We use the conversation to engage personally with each customer who gets in touch, log their issue and keep them abreast of the progress being made on their feedback. We never put people's data (the email addresses, the email signatures, etc) online. When you click on it, the tenderapp service remembers it by using cookies in your Internet browser and you're the only person who can see the conversation: then and when you revisit. When we reply, a link to the private online conversation is sent back to the user. When an email is sent to us, our email support system creates an internal thread for it. We use a service called tenderapp that ensures customer conversations are dealt with efficiently. User conversations are kept private by us. We do not collect user emails address or any other personal data for any purposes other than keeping a record of their purchases.Īny test files you send us for testing or for reproducing a problem with our products are handle with confidentiality and are deleted after the reported problem has been investigated. Our own account data is stored along with your data and we do everything in our power to prevent its abuse. We handle your data with care and only ever use to communicate with you and for authenticating that you are the licence or the service payee. We do not use user data to monetise our users as we do not consider the users to be our product. We charge for Texifier and for the services we provide around it.
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